Refund Policy

Refund Policy Summary

At My Survey Help, we are committed to delivering high-quality survey design, tool setup, and related services. We also believe in transparent policies to protect your payments and ensure client satisfaction. By placing an order with us, you agree to this Refund Policy.

Eligibility for Refunds

We offer refunds in the following cases:

Payment errors: Full refund if you are charged in error.
Failure to deliver service: Full refund if we are unable to start or deliver your survey project as agreed.
Late delivery: Full refund if we exceed the agreed delivery timeline by more than 48 hours without prior communication or approval from you.
Order cancellation:
- If you cancel within 2 hours of payment and work hasn’t begun, you will receive a full refund.
- If cancellation is requested after work has started but before delivery of the first draft, up to 50% may be refunded depending on the work completed.

Important Points

Quality disputes: If you are dissatisfied with the delivered work, you may request revisions (which are included in our service) or submit a refund request within 3 days of delivery, providing clear evidence of the issue.
Review period: You have 7 days from delivery to review the work and provide feedback. After this period, no refunds will be considered.
Custom work: Since survey designs and configurations are custom-created for each client, full refunds are generally not issued once substantial work has been completed unless we fail to meet agreed specifications.

Notes to Consider

We do not offer guarantees on survey response rates, participation numbers, or the outcome of data collection, as these depend on external factors beyond our control.
Refund requests are carefully evaluated on a case-by-case basis, and we strive to resolve any concerns through open communication.
Refunds may not be granted if your case does not fall within the conditions outlined above.

My Survey Help

At My Survey Help, we believe great decisions start with great data and that begins with expertly designed surveys. As online survey experts, we create professional, reliable surveys for researchers, PhD students, businesses, and nonprofits, ensuring accurate insights you can trust.