Refund Policy
Refund Policy Summary
Our commitment is to provide quality services and a transparent refund policy to protect your payments. By ordering from us, you accept our policies, including the Money-Back Guarantee detailed below.
Eligibility for Refunds:
- We give full refund in case of Payment errors, failure to match with a tutor, or exceeding agreed submission deadlines by over 48 hours.
- If a tutor isn’t assigned and less than half of the deadline has passed, we give 75% Refund
- When a tutor is assigned and over half the deadline has elapsed, you are guaranteed of 50% refund
Important Points:
- Quality Disputes – Customers dissatisfied with work can request revisions or refunds with evidence within 3 days of receipt.
- Order Cancellations – You can cancel an order within 2 hours of payment, or within 4 hours for an assigned tutor. After that, refunds may not be possible.
- Review Period – You have 7 days to review and provide feedback; after this, no refunds are issued.
Notes to Consider:
- We don’t write entire theses or offer grade guarantees.
- Refund requests are evaluated individually based on provided evidence.
- Disputes are resolved through communication and may involve institutions if necessary.
NB
If your case doesn’t align with our stated conditions, refunds may not be granted.