Refund Policy

At myspsshelp.com, we provide professional support in data analysis, statistics, survey design, software setup, and academic assignments. Every project is handled as custom technical work. This refund policy explains when refunds apply and how requests are evaluated. By placing an order, you agree to these terms.

Scope of Services Covered

This policy applies to all services, including but not limited to:

  • Data analysis and statistical modeling
  • SPSS, R, Jamovi, Stata, Python, Excel and related outputs
  • Survey design and questionnaire development
  • Results interpretation and reporting
  • Academic assignments and project support
  • Software setup and configuration help

Refund Eligibility

Refunds may be approved under the following conditions:

Payment Errors

  • Full refund if duplicate payment or incorrect charge occurs.

Non-Start of Project

  • Full refund if we confirm that work has not started and you cancel within the allowed cancellation window.

Failure to Deliver

  • Full refund if we are unable to deliver the agreed service after accepting the project and payment.

Major Missed Deadline

  • Full or partial refund if delivery is delayed beyond 48 hours past the confirmed deadline without prior notice or your approval.

Cancellation Rules

Early Cancellation

  • Cancel within 2 hours of payment and before work begins → Full refund.

After Work Has Started

  • If work has started but no draft or output has been delivered → Partial refund up to 50%, depending on completed workload.

After First Delivery

  • No full refund after first results, draft, code, output tables, or reports are delivered. Partial refund may be considered only if there is a verified scope failure.

Revisions Before Refund

Most technical projects allow revisions. Before a refund is considered:

  • You must request revisions within 3 days of delivery.
  • You must clearly state the technical issue or requirement gap.
  • We are given a reasonable chance to correct errors based on the original agreed scope.

Refund requests without a revision attempt may be declined.

Non-Refundable Situations

Refunds are not granted in the following cases:

  • Change of mind after work has started
  • Change in project requirements after order confirmation
  • New supervisor or instructor requirements introduced later
  • Client provides incorrect, incomplete, or corrupted data
  • Delays caused by late client responses or missing materials
  • Results do not match expected grades, publication decisions, or research outcomes
  • Statistical findings differ from client expectations

Custom Analytical Work Clause

All data analysis and statistical projects are custom work built from your dataset and requirements. Because of this:

  • Full refunds are generally not available after substantial analytical work, coding, modeling, or reporting has been completed.
  • Time spent on data cleaning, assumption testing, modeling, and output generation counts as completed work.

Review Window

  • You have 7 days after delivery to review outputs and raise concerns.
  • After 7 days, the project is treated as accepted and closed.
  • Refund requests submitted after this window are normally not approved.

Refund Processing

  • Approved refunds are processed using the original payment method.
  • Processing times depend on the payment provider.
  • Transaction fees charged by payment gateways may be deducted where applicable.

Case Review

All refund requests are evaluated case by case based on:

  • Original scope agreement
  • Delivered materials
  • Communication records
  • Revision history

Our goal is to resolve issues through technical correction first, then partial or full refund where justified.